What is included in the 5-Year service guarantee?

Structural defects like air cracks, Workmanship defects and Material Quality defects are covered and the same will be rectified free of cost to the client.
Wear and tear issues are not covered, complains dues to improper maintenance/upkeep from the end user are not covered under the service.

Issues with products(with warranty) from the manufacturer end, are to be taken up with the product manufacturer directly.